FAQ

To start your return process, please send us an email at hello@cuddlie.se. Your order number and email address are required to find your order. Allow 24 to 48 hours for your return to be approved. Once approved, you will receive a confirmation email with shipping information and instructions. 

Items are returnable if they meet the following requirements:

• Within 30 days from the date of purchase
• In unused and resalable condition
• In the original packaging with all the tags intact

När din retur har tagits emot och inspekterats kommer du att meddelas via e-post. Du kommer även att få information om huruvida din begäran om återbetalning har godkänts eller avslagits. Vid godkännande kommer din återbetalning att ske via den betalningsmetod du använde.

Cuddlie will not cover the cost of shipping even if your order meets our return requirements. You will be emailed a return label to ship your product back to us. The cost of the return label will then be deducted from your refund. The cost is 39 SEK.

You should have received a tracking number at your email address. If you haven't received it, please contact us at hello@cuddlie.se for your tracking number.

We recommend reviewing your order details before making your purchase. Check your confirmation email to ensure that your shipping address is correct. If your shipping address is incorrect, please reach out to our support team at hello@cuddlie.se with your order number and corrected address within 24 hours of placing your order. We will do our best to accommodate your request. Once your order is fully processed and a tracking number is provided, your order can no longer be canceled.

While we’re unable to update your billing address after your order is placed, your order will go through with no issues as long as your shipping address is correct. Keep an eye out for your order confirmation!

Vänligen mejla hello@cuddlie.se inom 24 timmar efter att du har lagt din beställning. Se till att inkludera ”Cancel Order” och ditt ordernummer i ämnesraden. Vi kommer att göra vårt bästa för att tillmötesgå din förfrågan. Observera att när din beställning väl är helt behandlad och ett spårningsnummer har tillhandahållits, kan din beställning inte längre annulleras.

We offer free standard shipping for orders over 400kr.

• Your order is fulfilled and processed by our warehouse team within 2-3 business days of your order being placed.
• Once fully processed, orders are shipped and delivered within the paid shipping time frame.
• Business days do not include weekends or holidays.
• Shipping costs are non-refundable.
• If you need further support, please contact our support team at hello@cuddlie.se

• Tracking information created by the carrier is sometimes incorrect. We recommend that you wait 1 - 2 business days to see if the carrier is able to deliver your package, or give them a call to check on your order.
• You may also want to check with neighbors to see if your package was delivered to them by mistake.
• If you do not receive your order within 7 days of your tracking update, please reach out to our support team at hello@cuddlie.se

To start your return process, please send us an email at hello@cuddlie.se. Your order number and email address are required to find your order. Please allow 24 to 48 hours for your return to be approved. Once approved, you will receive a confirmation email with shipping information and instructions. 

Please inspect your order upon reception and contact us immediately at hello@cuddlie.se if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.